ALIX D. REYNIS GUARANTEES
For any orders, package are made under 48 hours from Monday to Friday from Paris. La Poste take care of the shipping.
If a product is not available, 7 to 10 days is necessary. We will keep you inform by mail.
Returns and exchanges
You have a period of fifteen days to exercise your right of withdrawal. This period runs from the day of receipt of your order. The return costs are your responsibility but in the case of an exchange we will offer you the shipping costs of your new order.
To avoid any breaking, every returns must be send in its original packaging to :
Boutique Alix D. Reynis
14 rue Commines
75003 Paris, France
For further information on any request of return or exchange, please contact us by email at firstname.lastname@example.org and we will indicate the procedure.
Certificate of authenticity
Each piece of jewelry possesses a certificate of authenticity which testifies of the precious metal composition and the denomination of the stones used. The Maker's Mark applied to each piece certifies that the jewelry was made in our Parisian workshop.
Each piece sold by Alix D. Reynis is marked with our chrome green stamp that guarantees it was entirely made in a manufacture in Limoges, France.
Jewelry customer service
Alix D. Reynis offer free regilding services within one year of your purchase.
After one year, the following costs apply to regilding services:
- Ring: 10€ ttc
- Bracelet: 15€ ttc
- Medallion and chain: 20€ ttc
- Earrings: 20€ ttc
Other repairs: an estimate will be provided.
Since porcelain is a non-porous material, you can clean your pieces simply with a sponge, soap and warm water. All our pieces can also be put in the dishwasher, the microwave and the oven. Be sure to handle the pieces carefully while loading your dishwasher.
Jewelry in vermeil:
In order to keep your jewelry in perfect condition, we advise not to wear it when you sleep, bathe or play sports. The patina may come to fade over time, which is considered to be natural wear. The speed with which it disappears depends on how the jewel is maintained. We are at your disposal for regilding services.
We advise you to store your jewelry away from humidity, and not to use any cleaning or solvent product.
Gold is an unalterable material, which does not require any special maintenance, you can wear jewelry all day and night, as well as during your bathing or sporting activities.